🎄 5 Tech Etiquette Tips to Keep the Holiday Cheer (and Your Reputation) Intact
Hey there,
Let’s be honest—between last-minute orders, family events, and that mountain of unread emails, the holidays are already stressful enough.
The last thing your business needs is to accidentally tick off a loyal customer because your voicemail hasn’t been updated since 2021 or your “we’re closed” message got lost in translation.
That’s why I pulled together this quick guide to help you avoid those little tech hiccups that turn into big customer headaches.
Let’s keep your business merry, bright, and running like a charm (even if you’re off sipping cider).
1. 📍Update Your Business Hours (Before Someone Drives Across Town… For Nothing)
Imagine this: A frazzled customer sees you’re “open” on Google, fights holiday traffic to get there—only to find the doors locked and lights off. Not a great way to spread holiday cheer.
Quick wins:
✅ Update your Google Business Profile
✅ Refresh your hours on Facebook, Yelp, Instagram, Apple Maps
✅ Add a banner to your website with a friendly holiday message
Example message:
“Happy Holidays! We’re closed Nov. 28–Dec. 1 to recharge with our families (and maybe eat too much pie). Back bright and early Monday morning!”
2. ✉️ Set Up an Out-of-Office Message That Sounds Like You, Not a Robot
If you’re stepping away for a few days, don’t leave customers guessing if their email got lost in cyberspace.
Auto-replies don’t have to be cold or stiff—they just need to say, “Hey, we see you, and we’ll be back soon.”
Try something like this:
“Thanks for reaching out! Our office is closed for the holiday weekend, but we’ll be back (and fully caffeinated) on Monday, Dec. 1. Wishing you a peaceful holiday!”
3. 🚫 Don’t Overshare in Your Out-of-Office
Yes, we love Aunt Carol in Denver too. But customers don’t need your full itinerary or that Bob from accounting is going on a “potluck road trip.”
Too much detail doesn’t just clutter the message—it can also open the door to security risks.
Stick to:
✔️ The dates you’re away
✔️ When you’ll respond
✔️ Who to contact if it’s urgent
Save the travel pics for your personal Instagram.
4. 📞 Double-Check Your Phone System (Yes, Even If It “Should Be Fine”)
Here’s a simple test: Call your own business number.
Does the voicemail still say “Happy Fourth of July”?
Does it match your current hours?
Does it route callers correctly?
Here’s a sample voicemail script:
“You’ve reached TekaByte. We’re closed for the holiday weekend but will return all messages Monday morning. Are you having an emergency now? Press 5 and someone will answer or call you back. Thanks, and happy holidays!”
5. 🚚 Share Shipping Deadlines Before the Panic Hits
If your business ships products, now’s the time to post your order cutoffs loud and clear.
Whether it’s gifts, supplies, or final invoices, no one wants to explain why the “surprise” is showing up a week late.
What to do:
✅ Add a banner on your homepage
✅ Send a “last day to order” email
✅ Update your FAQ or delivery info pages
Clear expectations now = fewer complaints later.
🎁 The Gift of Clear Communication
Holiday tech etiquette isn’t about fancy tools—it’s about helping people feel seen, respected, and cared for, even when your doors are closed.
A few quick updates can save your staff from answering the same 10 angry calls, and keep your customers feeling like, “Wow—they really thought of everything.”
And if all this still feels like one more thing on your plate? I’ve got your back.
👉 Book a free discovery call here.
Let’s make sure your systems are tight, your customer touchpoints are smooth, and your holidays feel a little more peaceful this year.